• Lost access to the data source Did not give full Google Drive permissions Lost access to your Google Drive foldersTemplate Issues

  Sometimes your report will fail to generate. While we try to cover as many edge cases as possible, some might still happen that cause the report generation process to fail. Here are some of the common reasons why your report might have failed: Lost access to the data source Problem: Sometimes, we lose access to your data source due to expired tokens or revoked permissions. If you try creating a report with one of these sources, it's likely the report will fail. How to troubleshoSome readers

• Connecting Social Media pages

  With Sparrow, you're able to access and view your social media data across our dashboards and our Google Workspace add-on. This allows you to track the performance of your social media campaigns, without having to log in to each platform. You can easily connect your social media account to Sparrow by going through our data source connection flow (check out our setup guide for more details). There are some limitations yFew readers

• Connecting your Instagram Account

  To connect your Instagram account to Sparrow, you need to first connect your Instagram account to a Facebook Business Page. Why you must do this: Facebook has started phasing out direct "log in with Instagram" experiences. Unfortunately, this means you have to connect your Instagram account to a Facebook page to allow third-party tools (like us) to have access to all the important data you want to see. How to link Instagram to Facebook: On Facebook, go to your Page and click PaFew readers

• Missing sourceIdMissing ContentIdSomething Went Wrong Element already used

  The missing sourceId error occurs when you did not specify an Id for the placeholder you are inserting: (https://downloads.intercomcdn.com/i/o/61822830Few readers

• Do not have appropriate permissions/accessGained access to the page after Sparrow connectionAccount/Page never authorized to be connected

  If you successfully went and connected a data source to Sparrow, you should see one or many connected accounts in the dropdown in the connection modal: Sometimes, an account might bFew readers

• Missing demographic data

  Demographic data represents the number of people who saw any of your posts at least once, grouped by age and gender. Aggregated demographic data is based on a number of factors, including age and gender information users provide in their Facebook profiles. This number is an estimate. Generally, you need to have data for 100 or more people before the metrics become available to you as the page owner or Sparrow as a third-party software provider. Here's a breakdown of the requirements for each oFew readers

• Troubleshooting:

  In Sparrow, you can add multiple users to your account if you're on a Teams plan or have a custom plan that allows you to have access to our multi-user feature. This feature is useful if you want to add your teammates to Sparrow, or want to invite a client to view their data/reports in a dedicated Sparrow workspace. How to add a user To add a new user to your Sparrow business profile, you will first need to navigate to the Teams tab in the Settings page: (https://storage.crisFew readers

• Why do I have missing data?

  There are a couple of reasons why you might be missing data from your connected data source. Below we'll break down the most common reasons why you might be missing data Sparrow lost access: If you aren't seeing any data at all, it's possible that Sparrow lost access to your connected account completely. If you aren't able to see any data, you should click the "reconnect" button on the data source page. The Platform's services were down: Sometimes when we try and pull data from a thirdFew readers